Lumluk Studio

You can create an account in two ways:

1. Email & Password: Tap "Sign Up" on the login screen, enter your email address and create a password (minimum 8 characters). You'll receive a verification email to confirm your account.

2. Google Sign-In: Tap "Continue with Google" to use your existing Google account for quick authentication.

Both methods work across iOS, Android, and Web platforms. Your account syncs automatically across all devices.

Follow these steps to reset your password:

1. On the login screen, tap "Forgot Password?"

2. Enter the email address associated with your account

3. Check your inbox for a password reset email (also check spam folder)

4. Click the link in the email - this will open the app directly

5. Enter your new password (minimum 8 characters) and confirm it

6. Your password is now updated - you can log in with your new password

If you don't receive the email within a few minutes, try again or contact support at rockydev729@gmail.com.

Yes! Your Lumluk account works seamlessly across all platforms:

• iOS (iPhone, iPad)

• Android (phones and tablets)

• Web (any modern browser at lumluk.com)

Your purchases, watch history, and progress sync automatically across all devices. Content you purchase once is yours forever on any device - just sign in with the same account.

Note: Downloaded content for offline viewing is stored locally on each device and must be downloaded separately on each device.

Try these troubleshooting steps:

1. Check your internet connection - Streaming requires a stable connection

2. Force close and reopen the app - This refreshes your session

3. Clear app cache - Go to Profile > Settings > Clear Cache

4. Check if content is still available - Some content may have licensing restrictions

5. Verify your purchase - Ensure you've completed the purchase for paid content

6. Update the app - Make sure you're running the latest version

If problems persist, the content may be experiencing temporary server issues. Try again in a few minutes or contact rockydev729@gmail.com

Downloading content for offline viewing is available on iOS and Android mobile apps only (not on web):

1. Purchase the movie or episode using Lux coins

2. After purchase, tap the Download button on the content page

3. Wait for the download to complete (you'll see a progress indicator)

4. Find your downloads in the "Downloads" tab in the app

Important notes:

• Downloads are encrypted and stored securely on your device

• Downloaded content expires after 30 days and needs to be re-downloaded

• Downloads are tied to your account - only you can access them

• Each downloaded file includes the video and thumbnail for offline viewing

• Downloads continue even if you switch to other apps

The Lumluk app automatically adjusts video quality based on your internet connection to provide the best viewing experience. Content is typically available in:

• HD (720p) - Standard quality

• Full HD (1080p) - High quality for larger screens

Tip: For the best experience, use a WiFi connection for streaming and downloading to avoid mobile data charges.

Lux coins are the in-app currency used to purchase movies and TV episodes:

On iOS:

1. Go to Profile > "Buy Lux"

2. Select your preferred coin package

3. Complete the purchase using Apple Pay, credit card, or other methods available in your region

4. Coins are credited instantly to your account

On Android:

1. Go to Profile > "Buy Lux"

2. Select your preferred coin package

3. Complete the purchase using Google Play payment methods

4. Coins are credited instantly to your account

On Web (lumluk.com):

1. Go to your Profile > "Buy Lux"

2. Select your preferred coin package

3. Pay securely via Stripe (credit/debit cards, digital wallets)

4. Coins are credited instantly to your account

Payment processing is handled by:

• RevenueCat (iOS & Android) - Industry-standard purchase management

• Stripe (Web) - Secure payment processing

• We do NOT store your payment card information

Payment methods vary by platform:

iOS (via Apple App Store):

• Apple Pay

• Credit/Debit cards linked to your Apple ID

• Apple ID balance / Gift cards

• Carrier billing (where available)

Android (via Google Play):

• Google Pay

• Credit/Debit cards linked to your Google account

• Google Play balance / Gift cards

• Carrier billing (where available)

Web (via Stripe):

• Visa, Mastercard, American Express

• Digital wallets

• Bank transfers (where available)

If your Lux coins or purchased content don't appear:

On iOS/Android:

1. Go to Profile > scroll down to "Buy Lux" section

2. Tap "Restore Purchases"

3. Wait for the process to complete

4. Your previous purchases will be synced with your account

This connects to the App Store/Play Store to verify your purchase history. Make sure you're signed in with the same account you used for the original purchase.

On Web:

Purchases made on web are automatically linked to your account. If they don't appear, try:

1. Log out and log back in

2. Contact support at rockydev729@gmail.com with your purchase receipt

All sales are final - purchases are non-refundable.

This applies to:

• Lux coin purchases

• Movie purchases

• Episode purchases

We use a "pay-once-own-forever" model:

• Once you purchase content, it's yours permanently

• You can stream it unlimited times

• You can download it for offline viewing (mobile only)

• Content is accessible across all platforms with your account

For exceptional circumstances:

• iOS users: Contact Apple via reportaproblem.apple.com

• Android users: Contact Google Play support

• Web users: Contact rockydev729@gmail.com within 24 hours of purchase

Refunds through Apple/Google are handled at their discretion according to their policies.

Try these fixes in order:

1. Force close and restart - Completely close the app and reopen it

2. Restart your device - This clears temporary memory

3. Check for updates - Install the latest version from App Store/Play Store

4. Clear app cache - Profile > Settings > Clear Cache

5. Reinstall the app - Delete and reinstall (don't worry, your purchases are saved to your account!)

Still crashing? Email rockydev729@gmail.com with:

• Your device model (e.g., iPhone 15, Samsung Galaxy S24)

• iOS/Android version

• Description of when the crash happens

• Screenshots if possible

Clearing the cache can fix many issues:

In the Lumluk App (iOS & Android):

1. Open the app and go to your Profile

2. Tap Settings (gear icon)

3. Scroll down to find "Clear Cache"

4. Tap it and confirm

This removes temporary files but does NOT delete:

• Your account data

• Your purchases

• Your downloaded content

• Your watch history

On Web:

• Clear your browser cache or use incognito/private mode

This usually means the app can't reach our servers:

1. Check your internet - Try opening a website in your browser

2. Switch networks - Try WiFi instead of mobile data (or vice versa)

3. Disable VPN - VPNs can sometimes block our services

4. Check if airplane mode is on

5. Restart your router - For home WiFi issues

Offline Mode Available!

If you've previously downloaded content, you can access it without internet:

• The app will automatically show your downloaded content

• Tap "Go Offline" when prompted to access your downloads